Today is the deadline for the customers of the company for genetic tests 23andme to file a claim as part of a restructuring in their bankruptcy case.
When filing a claim, admissible clients may seek compensation for financial or other damage due to a 2023 cyberattack, which compromises the sensitive personal information of nearly 7 million users. Direct-Coundmer has customers who present a saliva sample for their DNA, which will be analyzed for the purposes of descent, family traits or health risks.
23andMe revealed the data breach in October 2023, admitting that it has exposed the personal information to users, including names, relationship labels, ancestral reports and a DNA percentage shared with relatives. This has led to the case of multiple class actions.
The DNA test company applied for bankruptcy in the United States in March in March due to its low demand for its descent kits when the offense was dropped. 23andMe alerts customers at the deadline for claims on July 14 in May, which was appointed by the US bankruptcy court for the Eastern County of Missouri.
There are 2 types of claims eligible that customers can file
There are two types of statements that current and former 23andMe clients can file to receive money back: one is related to cybersecurity (request for an incident with cybersecurity), the other is not related to cybersecurity (a common bar date).
The requirements clients can file or claim by following the instructions on this website. The deadline for filing the two types of claims is today – Monday, July 14, 2025. If it is submitted electronically, the deadline is at 23:59 h.; If it is sent from paper, the deadline is 16:59 pm CT.
Cybersecurity incident claim
23andme clients who have the right to submit the claim for an incident in cybersecurity by electronically or by postmail must meet the following criteria:
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They were a client of 23andme between May 1, 2023 and October 1, 2023.
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They were notified that their personal information was compromised in the violation of data in 2023.
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The client “caused monetary damage or non -monetary damage” related to the cybersecurity incident.
Total Date Package
For 23andme clients who believe they have a claim against the services of the company, but this is not related to cybersecurity, they must file a claim electronically or through post office under the total date of the lane. This can be related to non-business problems, such as DNA problems of the client or telephone services.
Do you have any questions about the claim process?
If the client of 23andme has questions about the claim process, you can find more information here. Customers can also send email to 23andmeinfo@ra.krol.com or call 888-367-7556.
23andme gets out of work?
No. Chapter 11 bankruptcy means that the company restructures instead of eliminating its assets. 23andme announced at the end of June that he has found a buyer, a TTAM research institute, which is a non -profit target led by 23andme Cofounder and former CEO Anne Wojchitsky. “The transaction remains the subject of insolvency court approval and the usual closing conditions,” the company says.
What Next for 23Andme User Data?
The access that current 23andme clients have remains unchanged. “There are no changes to the way we store, manage or protect customer data,” according to 23andme.
After submitting a bankruptcy application on Chapter 11, 23andme, he was authorized by a judge to sell his most precious asset – DNA data to customers. “TTAM has confirmed its commitment to complying with the privacy policy of 23Andme and the applicable law regarding customer data treatment,” the company said, recognizing the potential sale of the TTAM research institute.
The DNA data of the client 23andme is not protected in accordance with the Law on Portability and Accountability of Health Insurance, known as HIPAA, which is a law that protects the private health information of a person from sharing without the knowledge or consent of the person.
HIPAA only protects this type of information when provided to an enterprise as a hospital system, health plans or billing companies that do business with them. 23andme is not subject to HIPAA regulations as it is a company for direct users outside the field of healthcare. The person is treated as a user, not as a patient.
How can 23andme customers delete their data?
The company noted in its frequently asked questions for customers that there is an option to delete its data and account.
Here’s how users can delete their account and personal information:
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Sign in to your 23andme account and go to the “Settings” section of your account
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Scroll to section marked as “23andme data” at the bottom of the page
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Click View to “23andme Data”
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Scroll to the “Delete Data” section
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Click on “Distribute Data Delete”
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Confirm your request: you will receive an email from 23andme; Follow the email link to confirm your delete request
“If a client has joined the 23andme Research, their personal information will no longer be used in any future research projects,” a spokesman for 23andme told CNET. “Please note: Data cannot be removed from studies that have already been conducted.”