Royal Caribbean explains the massive technological problem, and application problems initially appear on Come Cruise with me.
Many cruisers depend on mobile cruise planning applications before stepping on the ship. Passengers also use cruise applications throughout their voyage to continue to manage their vacation and see important notifications for their sailing.
Cruise line applications allow passengers to book shows, make reservations for meals and buy excursions or drink packages.
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But the app also contains essential information such as a cruise and deck card route that help cruisers find places on the ship. They can also see their built -in account/fees in the application.
Cruisers tend to choose to leave notifications from cruise apps because they want to know about any changes, transactions and messages. Still, it can be a little disturbing if the app does not work seamlessly.
In the App Store, the Royal Caribbean app won 4.8 out of 5 stars with near one million ratings.
However, the application was not immunized against errors as customers were experiencing on May 29, 2025.
Royal Caribbean Cruise passengers received a confusing shed of notifications in the mobile app. Source: Royal Caribbean
Royal Caribbean royal cruisers get a set of mobile app notifications
The cruisers woke up to a surprise from Royal Caribbean – not the species that intended the cruise marketing team. On the morning of May 29, Royal Caribbean’s mobile application began to pour users with a series of pressing notifications containing nothing but a text of the substitutes as a “test segment”.
Instead of useful cruise updates, passengers saw a quick flow of meaningless signals. The bizarre problem quickly had thousands of loyal cruisers that buzz in social media and messages, turning the routine day a viral moment for the cruise line.
What happened? According to Royal Caribbean, the internal testing error has caused many dummy notifications to hit the live application. Since the early morning at noon, many users of X, Facebook and the Royal Caribbean Community of Reddit have announced that they are receiving 15 to 40 repeated signals in just a few hours.
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Later during the day, Royal Caribbean International CEO Michael Bailey personally apologized for the accident and shed more light on the cause.
He explained that the company implements “endless superstructures and small changes made in the app constantly. Usually the changes are placed in test mode and when signed by engineers as OK, they” migrate “in the actual application.”
In this case, however, Bailey writes: “One of our team accidentally migrates a test message in the live application,” like the signals of fraudsters of the digital “Gremlins”, which makes mischief. He even posted a fun Facebook image featuring Gremlin characters using computer keyboards to distract technology.
Royal Caribbean Passengers Respond to App Blitch
The responses to the social media to the Royal Caribbean Glitch’s application expressed mostly humorous feelings, but also ranged from confused to opportunistic tones.
A member of Reddit, Captgoodvibesnms, said, “I thought I was crazy. Now I know RCI is losing their marbles.”
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A Facebook user responded to the excuse of the CEO jokingly: “I decided you left Rover & Sailor in the IT App.” Rover and Sailor are appointed to the main dog officers for the Royal Caribbean icon and its speed of the sister ship Star of the Seas. respectively.
Having the mistake and clarifying the cause of the problem, the CEO seems to assure the customers that the problem is not a disorder or a major technological failure, but simply a human mistake.
A Facebook user replied with a relief to Bayley’s post: “I’m glad it was a mistake on the part of a grandmother, not a hacker that reaches all of us with the app.”
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The apology from the top emphasizes how seriously the Royal Caribbean International takes even small mistakes in its digital infrastructure.
But some cruisers halved jokingly wondered if they would get compensation for this bump.
“I think everyone deserves 5 additional points added to our account,” one person responded to the Executive Director’s apology.
“I ran and looked again for a $ 18 drink packages,” another Facebook user jokes who refers to a drink package offered in 2019, which is wrong at a cost at a much lower price than the usual $ 55- $ 65 per person per day.
At the moment, the CEO’s apology seems to have calmed most of the cruisers. Like a Facebook user said, “Sweet post and love how you” own it ” – even when things go wrong.”
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This story was originally reported by Come Cruise with me on May 31, 2025, where it first appeared.